Shipping And Delivery
"If I order electronics from Rightwholesale, how will you ship them to me? How much is delivery? And how long will it take?"
electronicb2c.com currently ships small and medium sized orders by international courier,the default delivery company is EMS.
The shipping rates can be previewed inside the Rightwholesale online shop checkout system. If you need shipping quotes, you need to register, login, and follow the checkout steps to see P&P different prices for different delivery locations. The items with title "Free Shipping" the price included the shipping cost.
You will be able to choose a courier, e.g. choose between FedEx, DHL, or UPS.
Occasionally we have to change the courier you have selected because of regional restrictions, but if the courier is changed later you won't be charged extra.
* "Are the packages insured?"
Shipping with couriers is insured and trackable online. Once your goods are sent out we will email you with a tracking number so you can track your delivery online. In rare cases of lost packages or mis-delivery, Rightwholesale will offer full assistance and if necessary make insurance claims in your place while shipping replacements to you.
* "How long do you take to ship items to me?"
There is no single answer to this question: delivery times (like shipping costs) depend entirely on the items you ordered, the size of the order, and the destination. The majority of orders arrive with our customers within 10 days of placing an order online. Depending on what you order, your goods could arrive with you in a shorter timeframe than that.
If you are a drop-shipping to your customers, e.g. for an Ebay auction sale, we strongly recommend that you buy one sample of the product shipped to yourself to find out the delivery process timeframe and possible import taxes.
If there are longer delays with an order for some reason, we will contact you. If you are concerned that an order is taking too long to deliver, please us an mail quoting your order number and we will get back to you quickly.
* "I have an account with DHL / FedEx / UPS - please can you bill the shipping to their account?"
Currently this service is not available. However if you have a forwarder in China or Hong Kong we can arrange for them to collect the goods from our warehouse in order for you to use their shipping methods.
* "What if I am making a large / bulk order?"
We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully.
Return Policy
Please contact us first before you return the goods.Our customer serivce staff will try to discuss with you.If there are irremediable defects with the items, you can return them back to us for change or give you a refund.Please email our Customer Service Department,they will give you our return address, and other matters you should attend.Normally it will take 2 weeks to return goods to us by Post Office.Please be attention! Please read the cargo description carefully before you place the order.You should pay the two-side shipping cost if you want to return for change with the reason beyond cargo destroy or cargo quality found.
Attention: Please don't send faulty goods back without discussing with us. It is very hard for us to handle a package without any necessary order information.Please confirm all items are included in original box as we sent to you.
